Voicegain

Company

Products

Casey

AI Voice Agent for Healthcare Payers

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Transcribe

AI Meeting Notetaker

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How a TPA cut AHT by 38% with Casey

Products

AI Voice Agents Platform

Build LLM-powered AI Voice Agents

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MRCP ASR

AI Meeting Notetaker

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Developers

APIs, SDKs, Docs & Pricing

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By Industry

Healthcare Payers

Contact Centers

BPOs

Regulated Enterprises

Compare Casey to your contact center.

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Compare Casey to your contact center.

Five inputs, instant ROI estimate based on real payer benchmarks.

Run the comparison →

Blog

Voice AI under Your Control

Benchmarks, product updates, and stories from the teams deploying voice AI in production.

Contact Center

January 7, 2026

min read

Voicegain Acquires TrampolineAI to deliver End-to-End Contact Center AI for Healthcare Payers

Contact Center AI, Real-time Agent Assist, Healthcare Payers,

Benchmark

August 9, 2025

min read

2025 Speech-to-Text Accuracy Benchmark for 8 kHz Call Center Audio Files

Voicegain is releasing its 2025 Speech-to-Text Accuracy benchmark comparing its in-house STT Engine with that of Amazon, Google & Microsoft.

ASR

July 27, 2025

min read

Going beyond Accuracy: Key STT API Features for Contact Center Voice AI Apps

Key features (beyond accuracy) to evaluate an OEM Speech-to-Text API for builders of Contact Center Voice AI Apps

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Voice AI under Your Control

Voicegain Acquires TrampolineAI to deliver End-to-End Contact Center AI for Healthcare Payers

2025 Speech-to-Text Accuracy Benchmark for 8 kHz Call Center Audio Files

Going beyond Accuracy: Key STT API Features for Contact Center Voice AI Apps

Voicegain Appoints Tracy Puleo as Vice President of Sales to Accelerate Voice AI growth in Healthcare Call Centers

Voicegain Acquires TrampolineAI to deliver End-to-End Contact Center AI for Healthcare Payers

Getting highly accurate PII, PCI and PHI redaction in Call Center audio recordings

2025 Speech-to-Text Accuracy Benchmark for 8 kHz Call Center Audio Files

Going beyond Accuracy: Key STT API Features for Contact Center Voice AI Apps

AI Voice Agents can help Medicare Advantage plans maintain and improve their CMS Star Ratings for the Call Center metric

AI Voice Agents for Eligibility and Claims Status phone calls for TPAs and Health Plans

Announcing Voicegain Casey, a Generative AI Voice Agent for Health Plan and TPA Call Centers

Voicegain SIP Media Stream B2BUA - Enable real-time transcription for Generative Voice AI Apps in Premise-Based Contact Centers

Voicegain Achieves SOC2 Type 2 Compliance

Voicegain MRCP ASR - Quick, Affordable and Simple replacement for the Nuance Recognizer which is rapidly approaching EOL

Breathe New Life into Your Nuance ASR IVR which is going EOL: An Easy Path to Modernization

How to select a Speech-to-Text/ASR for LLM-powered Realtime Agent Assist and AI Copilots

Voicegain: A Seamless Drop-in Replacement for Nuance Grammar-based ASR

AI Meeting Transcription and Summaries on free Zoom accounts

Building an affordable and unhurried upgrade path from IVRs to conversational Voice bots

Voicegain Achieves SOC2 Type 1 Compliance, Reinforcing Commitment to Data Security and Privacy

Announcing the launch of Voicegain Whisper ASR/Speech Recognition API for Gen AI developers

Announcing release of LLM-powered summarization and SSO with Voicegain Transcribe

Why Meeting Transcripts should be stored in your private infrastructure in the age of LLMs?

Practical considerations for developers considering OpenAI's Whisper ASR

Voicegain Transcribe as an On-Premise or Private Cloud based Meeting AI Assistant

Announcing Voicegain Zoom Meeting Assistant for Local Recordings

Speech-to-Text Accuracy Benchmark - December 2022

Why Conversational Voice AI should be on the Edge?

Zoom Meeting Transcription & Notes with Transcribe, an AI Meeting Assistant

Voicegain introduces relative Speech-to-Text Accuracy SLA

Use Voicegain to Transcribe Encrypted Twilio Recordings

Speech-to-Text Accuracy Benchmark - June 2022

Announcing Transcribe, AI Meeting Assistant

New Languages Available in Voicegain Speech-to-Text

Acoustic Model Training delivers big gains in ASR Accuracy

Getting high Speech Recognition Accuracy on Alphanumeric Sequences: A Case Study with UK Zip Codes

Voicegain as a single ASR for both Speech IVRs & Voice Bots

Speech-to-Text Accuracy Benchmark - October 2021

How to build a Voicebot using Voicegain, Twilio, RASA, and AWS Lambda

Building Voice-bots using Voicegain Speech-to-Text/ASR

4 ways to integrate FreeSWITCH with Voicegain Speech-to-Text

Onvisource partners with Voicegain for ASR on the Edge powered by NVIDIA GPUs

Easy How-To: Build a Voicebot using Voicegain, RASA, and AWS Lambda

Two-Channel Support for Twilio Media Streams

Voicegain announces integration with AudioCodes VoiceAI Connect

Voicegain Speech-to-Text/ASR deployable on AWS VPC

Accurate & Affordable Speech-to-Text for SignalWire developers

Four ways to use Voicegain Speech-to-Text with Telnyx

Speech Analytics Comparison: NER Capabilities & Accuracy

SIP INVITE Voicegain from Twilio, SignalWire, Telnyx CPaaS

How to signup for a developer account and start using Voicegain

Test Voicegain realtime Speech-to-Text from your browser

Unique feature: RTP streaming support

Speech-to-Text Accuracy Benchmark - June 2021

Voicegain offers German Speech-to-Text

Voicegain bietet automatische Spracherkennung in Deutsch

Access Voicegain ASR from FreeSWITCH using mod_unimrcp

Implementing Real-time Agent Assist with Voicegain

Easy Speech IVR for Outbound Calling using Voicegain and Twilio

Voicegain Speech Recognition for Voice Picking for Warehouses

Streaming Audio data from Contact Center platforms to enable Generative AI Voice apps like Realtime Agent-Assist and AI Co-Pilot

Voicegain offers Spanish Speech-to-Text

PII Text and Audio Redaction now available in Speech Analytics API

Voicegain Speech Analytics API Generally Available

Combining grammar-based and large vocabulary speech recognition

Modernize your VoiceXML IVR into Conversational Voice Bots

Why Voice AI is critical for enterprises in a post Covid world

Selecting a Speech-to-Text API for your SaaS app is not a slam dunk!

Voice command applications made easier

SIPREC support in Voicegain platform

Speech-to-Text Accuracy Benchmark Revisited

Python script for testing automated speech recognition (ASR) accuracy

Live Transcription Example

Large vocabulary transcription for Twilio developers

Custom ASR with Acoustic Model Training - Two Case Studies

How to use Voicegain with Twilio Media Streams

Voicegain Speech-to-Text integrates with Twilio Media Streams

Speech-to-Text Accuracy Benchmark - September 2020

Building Voice Bots: Should you always use an NLU engine?

Voice AI under
Your Control