• Arun Santhebennur

Voicegain announces integration with AudioCodes VoiceAI Connect

Updated: Jul 9

We are excited to announce a new Speech-to-Text (STT) API that works with AudioCodes VoiceAI Connect*. AudioCodes VoiceAI Connect enables enterprises to connect a bot framework and speech services, such as text-to-speech (TTS) and speech-to-text (STT), to the enterprises’ voice and telephony channels to power Voice Bots, conversational IVRs and Agent Assist use-cases.

With this new API, enterprises and NLU/Conversational AI platform companies can leverage the capabilities of AudioCodes VoiceAI Connect with Voicegain as the ASR or STT engine for their contact center AI initiatives.

The two main use-cases in Contact Centers are (1) building Voice Bots (or voice-enabling a chatbot) and (2) building real-time Agent Assist.

While AudioCodes supports Cloud STT options from large players Microsoft, Google and Amazon, introducing Voicegain as an additional ASR option offers three key benefits to prospective customers. These benefits can be summarized as the 3 As - Accuracy, Affordability and Accessibility.


1. Accuracy:

To get very high STT accuracy, companies now understand the importance of training the underlying acoustic models on application specific audio data. While it is necessary to have a reasonable out-of-the-box accuracy, building voice bots or extracting high quality analytics from voice data requires more than what is offered. Voicegain offers a full fledged training data pipeline and easy-to-use APIs to help speed up the building of custom acoustic models. We have demonstrated significant reduction in Word Error Rates even with a few hundred hours of client specific audio files.

Because AudioCodes VoiceAI makes it very easy two switch between various STT services, you can easily compare performance of Voicegain STT to any of the other STT providers supported on AudioCodes.

2. Affordability:

Voicegain offers disruptive pricing compared to the big 3 STT providers at essentially the same out-of-the-box accuracy. Our pricing is 40%-75% lower than the big 3 Cloud Speech-to-Text providers. This is especially important for real-time analytics (real-time agent assist) use case in contact centers as the audio/transcription volumes are very large. In addition to APIs, we also provide a white-label reference UI that contact centers can use to reduce the cost and time-to-market associated with deploying AI apps.

3. Accessibility:

In addition to accessing STT as a cloud service, Voicegain can be deployed onto a Kubernetes cluster in a client's datacenter or in a dedicated VPC with any of the major cloud providers. This addresses applications where compliance, privacy and data control concerns prevent use of STT engines on public cloud infrastructure.

How the integration works?

Connecting AudioCodes VoiceAI to Voicegain STT API is very easy. Only two parameters need to be set on the Audiocodes VoiceAI server:

  • API entry URL specific to your Voicegain account, and

  • JWT token for authentication

Both of these are available on your Voicegain Web Console under Settings -> API Security.

Additional Speech-to-Text engine settings (e.g. timeouts, model, sensitivity) can be configured on the Voicegain Web Console. Please feel free to sign up for an account on Voicegain Console and use our free tier of 5 hours of transcription every month to check out our APIs and test our accuracy. If you have any questions please email us at support@voicegain.ai

* VoiceAI connect is a product and trademark owned by AudioCodes.

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