Voicegain ASR | Automated Speech Recognition

KEY FEATURES

ASTERISK FREESWITCH SUPPORT

Asterisk or FreeSWITCH calls can be directly bridged into Voicegain ASR. We support both large vocabulary and grammar based recognition.

DEPLOY AT THE EDGE OR ON CLOUD

The software is available on the Cloud or deployable at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Clients can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

MRCP/VXML SUPPORT

Voicegain ASR can be invoked from VXML Platforms. We are compatible with platforms like Avaya, Cisco, Aspect, Dialogic

LICENSING BASED ON USAGE

Voicegain ASR is licensed based on usage. This helps clients avoid significant upfront capital outlays in licensing ASR ports.

GRXML AND BUILT-IN GRAMMAR SUPPORT

We provide full support for GRXML standards including vendor specific formats like Microsoft and Nuance. We also provide a library of built-in grammars.

SPEECH RECOGNITION ENGINE FOR IVRs

Voicegain ASR is an enterprise automated speech recognition engine for IVR applications. It supports speech standards like MRCP and GRXML and can directly interface with FreeSWITCH and Asterisk as well as any VXML Platform. Developers can use Voicegain ASR to add Speech to an IVR or replace a legacy ASR in either a hosted or on-premise contact center.

TEST AND OPTIMIZATION TOOLS

Voicegain ASR comes with easy-to-use tools to analyze, tune, test, and optimize enterprise speech IVR applications. The tools also allow developers to modify the acoustic models resulting in better recognition performance.