OFFLINE

SPEECH TO TEXT

1.00 cent

per minute

REALTIME

SPEECH TO TEXT

1.25 cents

per minute

PREMIUM FOR CUSTOM MODEL*

+0.50 cents

per minute

RTC SESSION TIME

SIP/MRCP/WEBRTC

0.25 cents

per minute

OFFLINE

SPEECH TO TEXT

1.00 cent

per minute

REALTIME

SPEECH TO TEXT

1.00 cent

per minute

PREMIUM FOR CUSTOM MODEL

+0.50 cents

per minute

RTC SESSION TIME

SIP,WEBRTC, MRCP

0.25 cents

per minute

How do you measure time?

For transcription (offline or realtime using gRPC, WebSockets), the time duration is defined as the duration of the submitted audio data or file.

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In a realtime communication (RTC) session - when audio is streamed continuously over SIP/RTP, WebRTC or MRCP (for apps like Voice Bots, IVR, agent assist) - the Session Time is measured separately from and in addition to the Realtime Speech-to-Text price.

Time usage is measured in 1 second increments.  That is also the minimum billed value, except for an RTC Session which has a minimum billing of 10 seconds.

Do you charge for time Bot/IVR is listening before barge-in?

Clients will be only billed the lower Session Time price (a) where the platform is not listening or (b) when the platform is listening before barge-in (i.e. caller starts speaking). The Speech-to-text fees commence at the moment the barge-in occurs or user speaks and ends when a particular speech recognition task completes.

What about PSTN/carrier charges?

The above pricing does not include costs of PSTN. Client may extend its SIP infrastructure to Voicegain while retaining its existing provider. Voicegain also provides its SIP carrier as part of its RTC call back APIs