Pricing is based on usage of the platform resources in minutes. Edge is subject to monthly commitments . Volume discounts for Cloud are available above 1M mins/month.

Pricing for various usage types

 
VOICEGAIN CLOUD
OFFLINE
SPEECH TO TEXT
1.00 cent
per minute
REALTIME
SPEECH TO TEXT
1.25 cents
per minute
PREMIUM FOR CUSTOM MODEL*
+0.50 cents
per minute
RTC SESSION TIME
SIP/MRCP/WEBRTC
0.50 cents
per minute
VOICEGAIN EDGE

Subject to minimum monthly commitment

OFFLINE
SPEECH TO TEXT
1.00 cent
per minute

REALTIME

SPEECH TO TEXT

1.00 cent
per minute

PREMIUM FOR CUSTOM MODEL

+0.50 cents
per minute

RTC SESSION TIME

SIP,WEBRTC, MRCP

0.25 cents
per minute

* Custom Model currently available for Voicegain Edge, coming soon for Voicegain Cloud and will require minimum revenue commitments 

 

Price FAQs

How do you measure time?
For transcription (offline or realtime using gRPC, WebSockets), the time duration is defined as the duration of the submitted audio data or file.
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In a realtime communication (RTC) session - when audio is streamed continuously over SIP/RTP, WebRTC or MRCP (for apps like Voice Bots, IVR, agent assist) - the Session Time is measured separately from and in addition to the Realtime Speech-to-Text price.

Time usage is measured in 1 second increments.  That is also the minimum billed value, except for an RTC Session which has a minimum billing of 10 seconds.
Do you charge for time Bot/IVR is listening before barge-in?
Clients will be only billed the lower Session Time price (a) where the platform is not listening or (b) when the platform is listening before barge-in (i.e. caller starts speaking). The Speech-to-text fees commence at the moment the barge-in occurs or user speaks and ends when a particular speech recognition task completes.
What about PSTN/carrier charges?
The above pricing does not include costs of PSTN. Client may extend its SIP infrastructure to Voicegain while retaining its existing provider. Voicegain also provides its SIP carrier as part of its RTC call back APIs
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