Pricing for Voicegain products is based on usage of the platform in minutes and based on the type of deployment.
 Volume discounts are available above 1M mins/month.

Pricing for various usage types

 
VOICEGAIN CLOUD
STANDARD MODEL OFFLINE
1.00 cent
per minute
STANDARD MODEL REALTIME
1.25 cents
per minute
PREMIUM FOR CUSTOM MODEL*
+0.50 cents
per minute
IVR
SESSION
0.50 cents
per minute
VOICEGAIN EDGE
STANDARD MODEL OFFLINE
0.75 cents
per minute

STANDARD MODEL REALTIME

0.75 cent
per minute

PREMIUM FOR CUSTOM MODEL

+0.50 cents
per minute

IVR
SESSION

0.25 cents
per minute

* Custom Model currently available for Voicegain Edge, coming soon for Voicegain Cloud and will require minimum revenue commitments 

 

Price FAQs

How do you measure time?
For speech analytics and transcription, the time duration is defined as the duration of the submitted audio data or file.
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In case of IVR the duration of speech submitted to the ASR is measured separately from (and in addition to) IVR session time. ASR and IVR time have separate pricing.

Time usage is measured in 1 second increments.  That is also the minimum billed value, except for IVR Session time which has the billing minimum of 10 seconds.
Do you charge for time IVR is listening before barge-in?
Clients will be billed only the (lower) IVR session price for the time outside MRCP RECOGNIZE and for the time  within RECOGNIZE but before barge-in. The ASR / Speech-to-text fees commence at the moment the barge-in occurs and ends when particular RECOGNIZE task completes.
What is the difference between offline and realtime models?
The difference relevant to pricing/billing is that the offline recognition is run on pre-emptible resources. The price advantage of those resources is passed to our customers. Realtime models run on on-demand resources to ensure no errors due to preemption.
Is this Platform pricing applicable for Speech Analytics? 
There are no additional fees for an application like the Call Analytics Portal.  Licensing is just based on the number of minutes audio processed.