PLATFORM PRICING
Pricing is based on platform usage. Significant discounts offered with volume & annual revenue commitments. On-Prem/Edge pricing is based on number of channels/sessions. 

VOICEGAIN CLOUD

 
SPEECH-TO-TEXT/ TRANSCRIPTION APIs
$0.0095
per minute
$0.57
per hour
SPEECH ANALYTICS API
 
$0.0125 
per minute
$0.75
per hour
REALTIME SESSION INCREMENT (SIPREC, SIP/RTP, MRCP)
$0.0025
per minute
$0.15
per hour
 

Price FAQs

How do you measure time?
For offline transcription or batch Speech Analytics, the time duration is defined as the duration of the submitted audio data or file (including any silence that is submitted). For streaming audio, Speech-to-Text usage is measured and billable for the entire session. For call center 2 channel (stereo) audio, we only bill for the duration of the entire call/session and not for each individual channel separately.

Speech-to-Text time usage is measured in 1 second increments.  
What is Realtime Session Increment?
Voicegain supports realtime audio capture from Contact Center telephony platforms using protocols like SIPREC, SIP/RTP or MRCP, Web-sockets, gRPC or platform specific media streaming APIs.  In such cases, the Realtime Session Increment is measured separately and is added to the price for Speech-to-Text/Transcription described above.

Real-time Session price has a minimum billing increment of 6 seconds and is measured in 1 second increments.
What about PSTN/carrier charges?
The above pricing does not include costs of PSTN. Client may extend its SIP infrastructure to Voicegain while retaining its existing provider. Voicegain also provides its own SIP carrier as part of its Programmable IVR/Telephony Bot APIs