PLATFORM PRICING
Pricing is based on usage of the platform resources in minutes. Edge is subject to monthly commitments . Volume discounts for Cloud are available above 500K mins/month.

Pricing for various usage types

 
VOICEGAIN CLOUD
SPEECH TO TEXT
STANDARD
0.70 cent
per minute
SPEECH TO TEXT
PREMIUM
0.95 cents
per minute
SESSION TIME
(REAL-TIME)
0.25 cents
per minute
VOICEGAIN EDGE

Subject to minimum monthly commitment

SPEECH TO TEXT
STANDARD
0.70 cent
per minute

SPEECH TO TEXT

PREMIUM

0.95 cent
per minute

SESSION TIME

(REAL-TIME)

0.25 cents
per minute

* Custom Model currently available for Voicegain Edge, coming soon for Voicegain Cloud and will require minimum revenue commitments 

 

Price FAQs

How do you measure time?
For transcription (offline or realtime using gRPC, WebSockets), the time duration is defined as the duration of the submitted audio data or file.
​
In a realtime session - when audio is streamed continuously over Websockets, SIP/RTP, WebRTC, gRPC or MRCP (for apps like Voice Bots, IVR, agent assist) - the Session Time is measured separately from and in addition to the Speech-to-Text price.

Time usage is measured in 1 second increments.  WebRTC, SIP and MRCP sessions have a minimum billing of 10 seconds.
What is the difference between Standard and Premium?
The Word Error Rate of Voicegain's Standard Speech-to-Text model is about 2%-3% more than the Premium model. Both use the same acoustic model and vocabulary. The premium model performs more optimization during recognition.
What about PSTN/carrier charges?
The above pricing does not include costs of PSTN. Client may extend its SIP infrastructure to Voicegain while retaining its existing provider. Voicegain also provides its SIP carrier as part of its RTC call back APIs
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