Like Voicegain Transcribe, there are other cloud-based Meeting AI and AI note-taking solutions that work with video meeting platforms like Zoom and Microsoft Teams. However they do not meet the requirements of privacy-sensitive enterprise customers in financial services, healthcare, manufacturing and high-tech and other industry verticals. Data privacy and control issues would mean that these customers would want to deploy an AI based meeting assistant in their private infrastructure behind their corporate firewall.

Voicegain Transcribe, built for the Edge - On-Prem or Private Cloud

Voicegain Transcribe has been designed and developed for the On-Prem Datacenter or Virtual Private Cloud use-case. Voicegain has already deployed this at a large global Fortune 50 company, making it one of the first truly On-premise/private-cloud AI Meeting Assistant solutions in the market.

The key features of Voicegain Transcribe are:

1. Integrates with Zoom Local Recordings - In addition to data privacy and control this ensures 100% accurate speaker labels
2. Custom AI Models - both Speech-to-Text and NLU models that summarize the meeting & extract key items  - are trained on customer data and are deployed behind the enterprise firewall
3. Integrate with Enterprise SSO and email systems for signup
4. Integrates with Local Storage & Databases

1. Zoom Local Recordings for 100% accurate Speaker labels

Zoom Local Recordings are recordings of your meetings that are saved in your computer's hard disk on your file-system and not on Zoom's cloud. This feature ensures that confidential and privacy-sensitive recorded audio and video content is stored within the enterprise and is not accessible to Zoom.

Voicegain offers a Windows desktop app (App for Mac OS is on the roadmap) that accesses these Zoom recordings and submits it for transcription and NLU.

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The other major advantage of Zoom Local Recordings is that Zoom supports recording of a separate audio track for each participant. This feature is not available in its Cloud recording as of yet (as of Feb 2023). Voicegain Transcribe with Zoom Local Recordings can hence assign speaker labels with 100% accuracy. 

There are vendors that offer Meeting Assistants that join from the Cloud and record. However when this solution is picked, the Meeting Assistant has access only to a blended/merged mono audio file which includes audio of all the participants. So Meeting AI solution has to "diarize" the meeting audio - which is an inherently difficult problem to solve. Even state-of-the-art diarization/speaker separation models are only 83-85% accurate.

2. Customizable AI Models

For any Meeting AI solution to extract meaningful insights, the accuracy of the underlying transcription is extremely important. If the Speech-to-Text is not accurate, then even the best NLU algorithm or the largest language model cannot deliver valuable and accurate analytics.

Voicegain can train the underlying Speech-to-Text to help accurately transcribe different accents, customer specific words and the specifiic acoustic environment.

3. Enterprise SSO and email systems

Voicegain integrates with Enterprise SSO solutions using SAML. Voicegain also integrates with internal email systems to simplify user management tasks like sign-up, password reset and changes, adds and deletes.

4. Enterprise Storage & Database

All the meeting audio, transcripts and NLU-based analytics are stored in enterprise controlled NoSQL and SQL databases. Enterprises can either use in-house staff to maintain/administer these databases and storage or they can also use a managed database option like MongoDB Atlas or Managed PostgreSQL from a cloud provider like Azure, AWS or GCP

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If you are looking for a Meeting AI solution that can be deployed fully behind your corporate firewall or in your own Private Cloud infrastructure, then Voicegain Transcribe is the perfect fit for your needs.

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Have questions? We would love to hear from you. Send us an email -sales@voicegain.ai or support@voicegain.ai and we will be happy to offer more details.

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We are really excited to announce the launch of Zoom Meeting Assistant for Local Recordings. This is immediately available to all users of Voicegain Transcribe that have a Windows device. The Zoom Meeting Assistant can be installed on computers that have Windows 10 or Windows 11 as the OS.

What are local recordings? Zoom offers two ways to record a meeting - 1) Cloud Recording: Zoom users may save the recording of the meeting on Zoom's Cloud. 2) Local Recording - The meeting recording is saved locally on the Zoom user's computer. These recordings are saved in the default Zoom folder on the file system. Zoom processes the recording and makes it available in this folder a few minutes after the meeting is complete.

Below is a screenshot of how a Zoom user can initiate a local recording.

Advantages of Zoom Local Recordings

There are four big benefits of using Local Recordings

1. Data Privacy: The single biggest reason to use Local Recordings is for Data Privacy. Many Zoom customers are enterprise customers in regulated industries like financial services, telecommunications, health care and government. Enterprise Info-sec policies would prevent the use of 3rd Party cloud like Zoom to store sensitive data like meeting transcripts. Even for enterprise customers in un-regulated industries, a significant proportion of meeting content is confidential and proprietary in nature. In addition, many countries have strict data residency requirements. In all the above scenarios Local Recordings is the ideal solution. Since the Voicegain Transcribe app can deployed in the datacenter or Virtual Private Cloud, it can be a solution that sits "behind the corporate firewall".
2. Separate Audio track for Speakers: Zoom Local Recording supports a separate audio track for each meeting participant. This has multiple benefits including more accurate transcription and automated speaker labeling. To enable this, all you need to do is to open your Zoom App on your desktop and click on Settings --> Recordings. Under Local Recordings, as shown below, make sure you check the "Record a separate audio file of each participant.." (Screenshot below)
3. ‍Works with Free Zoom Accounts: Zoom provides the local recording feature for all Zoom users - even those in the free tier. This makes sense because with local recording, the user is responsible for incurring costs of storage. Since Voicegain Transcribe has a forever free plan, users now have a free Zoom meeting transcription solution that is accurate and private. The cloud recording feature on Zoom is only available to paid users.‍
4. Control of recordings: Most users of Zoom - and especially enterprise users within an IT organization - would prefer to retain access to meeting recordings independent of Zoom. The Local Recording feature allows users to do that.

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Getting Started

To use Voicegain Zoom Meeting Assistant, there are just two requirements

1. Users should first sign up for a Voicegain Transcribe account. Voicegain offers a free plan forever (up to 2 hours of transcription per month) and users can sign up using this link. You can learn more about Voicegain Transcribe here.

2. They should have a computer with Windows 10 or 11 as the OS.

This Windows App can be downloaded from the "Apps" page on Voicegain Transcribe. Once the app is installed, users will be able to access it on their Windows Taskbar (or Tray). All they need to do is to log into the Voicegain Transcribe App from the Meeting Assistant by entering their Transcribe user-id and password.

Once the Meeting Assistant App is logged into Voicegain Transcribe, it does two things

1. It constantly scans the Zoom folder for any new local recordings of Meetings. As soon as it finds such a recording, it submits/uploads it to Voicegain Transcribe for transcription, summarization and extraction of Key Items (Actions, Issues, Sales Blockers, Questions, Risks etc.)

2. It can also join any Zoom Meeting as the Users AI Assistant. Also this feature works whether the user is the Host of the Zoom Meeting or just a Participant . By joining the meeting, the Meeting Assistant is able to collect information on all the participants in the meeting.

Exciting features on our roadmap

While the current Meeting Assistant App works only for Windows users, Voicegain has native apps for Mac, Android and iPhone as part of its product roadmap.

Getting in touch

Send us an email at support@voicegain.ai if you have any questions.

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