DALLAS, June 9, 2026 /PRNewswire-PRWeb/ -- Voicegain, a leading provider of AI-powered voice solutions for healthcare payers and contact centers, today announced the appointment of Tracy Puleo as Vice President of Sales.

In this role, Tracy will lead Voicegain's sales strategy, revenue growth initiatives, and customer acquisition efforts as the company rapidly scales its presence among health plans – Commercial, Medicaid and MA, third-party administrators (TPAs), and healthcare organizations seeking to transform member and provider experiences through generative Voice AI.

Tracy will lead sales for Voicegain Casey, a healthcare payer-focused software suite of three products that span the entire caller journey. They are (1) Conversational AI Voice Agents (2) Real-time Agent Assist (AI Co-Pilot) and (3) AI-Powered QA and Coaching Automation and Voice-of-Customer analytics. With the Voicegain Casey suite, healthcare organizations can elevate the member experience while lowering the operating costs of call centers.

Voicegain has rapidly emerged as a trusted AI partner for healthcare payer organizations with Voicegain Casey being used by over a dozen companies including Alliance Health, Samaritan Health, UnitedAg and Cottingham Buttler. Casey enables these organizations to augment their call center staff with real-time AI powered guidance and to automate routine member and provider inquiries like claims, eligibility and prior authorization status. Casey also analyzes 100% of all voice customer interactions and generates an automated QA score, extracts caller sentiment, CSAT and other Gen AI powered insights.

Voicegain Casey is built on the Voicegain platform, a leading privacy-first Voice AI platform that transcribes over 3 Billion minutes of audio for leading enterprises and mid-market companies. It is HIPAA, PCI and SOC-2 compliant and supports PII redaction, speaker diarization and 99 languages.

"Tracy is a proven healthcare sales leader with a strong track record of building relationships, delivering results, and helping healthcare organizations solve complex challenges," said Arun Santhebennur, Co-Founder and CEO of Voicegain. "Health plans face significant pressures to maintain and improve their HEDIS/STAR ratings and lower their administrative costs. They are looking for practical and proven AI solutions that improve member experience, increase operational efficiency, and drive measurable outcomes. Tracy's expertise and leadership will be instrumental in helping us accelerate our growth and expand our impact across the healthcare industry."

Tracy brings extensive experience in healthcare technology, payer engagement, customer experience, and enterprise sales and has led Sales for organizations like Zipari, Vimly Benefits, and ClickBoarding. Throughout her career, she has successfully partnered with health plans and healthcare organizations to implement innovative software solutions that increase member satisfaction, enhance operational performance, and support organizational growth.

"I am excited to join Voicegain at such a pivotal time," said Tracy Puleo. "Healthcare organizations are under tremendous pressure to improve member experiences while controlling costs and increasing efficiency. Voicegain Casey addresses these challenges in a meaningful way, and I look forward to working with our customers and partners to help them realize the full value of AI-driven engagement."

As Vice President of Sales, Tracy will focus on expanding Voicegain's customer base with healthcare payers, strengthening strategic partnerships, and helping organizations leverage AI to improve outcomes for members, providers, and contact center teams.

About Voicegain

Voicegain is a healthcare focused Voice AI company that offers AI Voice Agents, Real-time Agent Assist, Voice-of-Customer based analytics and automated quality assurance solutions. These products are designed to improve contact center efficiency and performance and elevate the member experiences.

Media Contact

Arun Santhebennur

Co-founder & CEO, Voicegain

Email: Arun@voicegain.ai

Website: https://www.voicegain.ai

Media Contact

Arun Santhebennur, Voicegain, 1 9725180863 701, arun@voicegain.ai, https://www.voicegain.ai/conversational-ivr

SOURCE Voicegain

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New unified platform combines AI voice agent automation with Real-time agent assistance and Auto QA, enabling healthcare payers to reduce average handle time (AHT) and improve first contact resolution (FCR) in their call centers.

IRVING, Texas and SAN FRANCISCO, Jan. 7, 2026 /PRNewswire-PRWeb/ -- Voicegain, a leader in AI Voice Agents and Infrastructure, today announced the acquisition of TrampolineAI, a venture-backed healthcare payer-focused Contact Center AI company whose products supports thousands of member interactions. The acquisition unifies Voicegain's AI Voice Agent automation with Trampoline's real-time agent assistance and Auto QA capabilities, enabling healthcare payers to optimize their entire contact center operation—from fully automated interactions to AI-enhanced human agent support.

Healthcare payer contact centers face mounting pressure to reduce costs while improving member experience. The reasons vary from CMS pressure, Medicaid redeterminations, Medicare AEP volume and staffing shortages. The challenge lies in balancing automation for routine inquiries with personalized support for complex interactions. The combined Voicegain and TrampolineAI platform addresses this challenge by providing a comprehensive solution that spans the full spectrum of contact center needs—automating high-volume routine calls while empowering human agents with real-time intelligence for interactions that require specialized attention.

"We're seeing strong demand from healthcare payers for a production-ready Voice AI platform. TrampolineAI brings deep payer contact center expertise and deployments at scale, accelerating our mission at Voicegain." — Arun Santhebennur

Over the past two years, Voicegain has scaled Casey, an AI Voice Agent purpose-built for health plans, TPAs, utilization management, and other healthcare payer businesses. Casey answers and triages member and provider calls in health insurance payer call centers. After performing HIPAA validation, Casey automates routine caller intents related to claims, eligibility, coverage/benefits, and prior authorization. For calls requiring live assistance, Casey transfers the interaction context via screen pop to human agents.

TrampolineAI has developed a payer-focused Generative AI suite of contact center products—Assist, Analyze, and Auto QA—designed to enhance human agent efficiency and effectiveness. The platform analyzes conversations between members and agents in real-time, leveraging real-time transcription and Gen AI models. It provides real-time answers by scanning plan documents such as Summary of Benefits and Coverage (SBCs) and Summary Plan Descriptions (SPDs), fills agent checklists automatically, and generates payer-optimized interaction summaries. Since its founding, TrampolineAI has established deployments with leading TPAs and health plans, processing hundreds of thousands of member interactions.

"Our mission at Voicegain is to enable businesses to deploy private, mission-critical Voice AI at scale," said Arun Santhebennur, Co-founder and CEO of Voicegain. "As we enter 2026, we are seeing strong demand from healthcare payers for a comprehensive, production-ready Voice AI platform. The TrampolineAI team brings deep expertise in healthcare payer operations and contact center technology, and their solutions are already deployed at scale across multiple payer environments."

Through this acquisition, Voicegain expands the Casey platform with purpose-built capabilities for payer contact centers, including AI-assisted agent workflows, real-time sentiment analysis, and automated quality monitoring. TrampolineAI customers gain access to Voicegain's AI Voice Agents, enterprise-grade Voice AI infrastructure including real-time and batch transcription, and large-scale deployment capabilities, while continuing to receive uninterrupted service.

"We founded TrampolineAI to address the significant administrative cost challenges healthcare payers face by deploying Generative Voice AI in production environments at scale," said Mike Bourke, Founder and CEO of TrampolineAI. "Joining Voicegain allows us to accelerate that mission with their enterprise-grade infrastructure, engineering capabilities, and established customer base in the healthcare payer market. Together, we can deliver a truly comprehensive solution that serves the full range of contact center needs."

A TPA deploying TrampolineAI noted the platform's immediate impact, stating that the data and insights surfaced by the application were fantastic, allowing the organization to see trends and issues immediately across all incoming calls.

The combined platform positions Voicegain to deliver a complete contact center solution spanning IVA call automation, real-time transcription and agent assist, Medicare and Medicaid compliant automated QA, and next-generation analytics with native LLM analysis capabilities. Integration work is already in progress, and customers will begin seeing benefits of the combined platform in Q1 2026.

Following the acquisition, TrampolineAI founding team members Mike Bourke and Jason Fama have joined Voicegain's Advisory Board, where they will provide strategic guidance on product development and AI innovation for healthcare payer applications.

The terms of the acquisition were not disclosed.

About Voicegain

Voicegain offers healthcare payer-focused AI Voice Agents and a private Voice AI platform that enables enterprises to build, deploy, and scale voice-driven applications. Voicegain Casey is designed specifically for healthcare payers, supporting automated and assisted customer service interactions with enterprise-grade security, scalability, and compliance. For more information, visit voicegain.ai.

About TrampolineAI

TrampolineAI was a venture-backed voice AI company focused on healthcare payer solutions. The company applies Generative Voice AI to contact centers to improve operational efficiency, member experience, and compliance through real-time agent assist, sentiment analysis, and automated quality assurance technologies. For more information, visit trampolineai.com.

Media Contact:

Arun Santhebennur

Co-founder & CEO, Voicegain

press@voicegain.ai

Media Contact

Arun Santhebennur, Voicegain, 1 9725180863 701, arun@voicegain.ai, https://www.voicegain.ai

SOURCE Voicegain

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