Voicegain Casey | Generative AI Voice Agents for Healthcare Call Centers

Intelligent AI for Healthcare & Customer Support

Enhance member and patient experiences, streamline operations, and reduce workloads with intelligent automation.

Insurance & Payers

Hospital & Providers

Telehealth & Virtual Care

Pharmacy Benefit Managers

Automated Patient Scheduling & Reminders

Claims Status & Billing Support

Prescription Refill Requests

Insurance Eligibility Verification

Provider Search & Prior Authorization

Lab Results & Follow-Up Calls

Enhance Member Experience and lower costs with Voicegain Casey

Voicegain Casey is AI Voice Agent that improves Member CSAT/NPS, Lowers costs and empowers your call center leaders.

Improve CSAT, NPS

Provide a highly personalized always on Service. Guide Agents in real-time to complete calls sooner.

Lower Operating Costs

Lower operational costs by automating routine inquiries, performing HIPAA validation and triaging.

Support CX Leaders

Provide in-depth insights on service and product issues and Agent Performance.

Voicegain Casey works across the entire call flow

Casey, our AI Voice Agent, is built with strong guardrails around LLMs and can automate inbound and outbound phone calls. She also guides agents in real-time and extracts sentiment & CSAT for your call center leadership.

Before the call

AI Voice Assistant

Automates scheduling, insurance verification, and claims inquiries.

Validates HIPAA, transfer calls based on extracting in-depth intent.

Reduces agent workload by over 50%.

During the Call

AI-Powered Agent Co-Pilot

Real-time transcription & automated note-taking.

Surfaces relevant knowledge base articles & next-best actions.

Eliminates manual data entry, improving agent efficiency.

After the Call

AI-Driven QA & Coaching

Scores 100% of calls for quality assurance.

Delivers AI-driven coaching within seconds of call completion.

Tracks CSAT & NPS through advanced sentiment analysis.

How it works

Seamlessly add Voicegain Casey to your current call center

Casey already handles millions of calls for healthcare customers. We integrate with your CCaaS and your CRM.

Step 1

Route calls to Voicegain Casey (over SIP or PSTN).

Step 2

Casey engages your callers, automates inquiries and transfers calls that need live support

Step 3

Casey continues to monitor the agent caller conversation and guides in real-time

Step 4

AI QA Coach evaluates calls & provides instant feedback.

Step 5

Performance analytics optimize call handling & efficiency.

The AI Advantage: Accuracy, Speed & ROI

Why choose Voicegain? Experience the accuracy, security, and efficiency of AI-driven automation.

25%-50%

Reduction in Opex

10%-15%

Increase in CSAT & NPS

1B Minutes per Year

flowing through Voicegain platform

100%

Automation of routine calls like Claims Status

3-5 mins

of savings per call*

“Casey by Voicegain replaced our IVR with a smarter, more accurate voice assistant. It improved the caller experience, reduced agent workload, and streamlined support.”

Atul Garg - CTO and CDO, Ridge Administrative Services

“We selected Voicegain for Sutherland CX360, our AI/ML SaaS platform, to deliver accurate, PCI-compliant speech recognition for our enterprise clients.”

Doug Gilbert - CIO and CDO, Sutherland

“We selected Voicegain because they are accurate, affordable and easy to use. We deployed the entire platform from a single script in under 30 minutes.”

Ray Naeini - Chairman and CEO, Onvisource