Voicegain ASR

Voicegain Automated Speech Recognition (ASR) for IVR
REALTIME SPEECH RECOGNITION FOR BOTS and IVRs
Voicegain ASR is a realtime speech recognition engine for Bots and IVR applications. It supports both large vocabulary recognition and grammars e.g. GRXML. Voicegain ASR can interface with audio using SIP/VoIP, WebRTC, MRCP and web-sockets.
Voicegain offers advanced IVR test and optimization tools
TEST AND OPTIMIZATION TOOLS
Voicegain ASR comes with easy-to-use tools to analyze, tune, test and optimize speech grammars for bots and IVR applications. The tools also allow developers to modify the acoustic models resulting in better recognition performance. 
INTERFACE WITH SIP GATEWAYS

Voicegain ASR can interface directly with your SIP Trunk Gateway or your SBC.

DEPLOY AT THE EDGE OR ON CLOUD

The software is available on the Cloud or deployable at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Clients can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

KEY FEATURES
VXML/MRCP SUPPORT

Voicegain ASR can be invoked from VXML Platforms. We support MRCP and GRXML standards.

LICENSING BASED ON USAGE

Voicegain ASR is licensed based on usage. This helps clients avoid significant upfront capital outlays.

LARGE VOCABULARY SUPPORT

Voicegain ASR support large vocabulary recognition.  We output multiple recognition alternatives in this mode.

Voicegain Speech Analytics

 
Voicegain Speech-to-Text canbe used for Real-Time Transcription (Live Transcription)
SPEECH ANALYTICS
Voicegain Speech Analytics is a full featured product for analyzing audio recordings of calls, web meetings, podcasts and more. These recordings get accurately transcribed and analyzed using AI. We inspect both audio and the transcript to extract sentiment plus other metrics and entities. The annotated recordings can accessed using our Web UI or using our APIs.
INGEST AUDIO FROM DIVERSE SOURCES

Voicegain Speech Analytics can ingest audio from diverse sources like files, object storage (e.g. S3), Web APIs, SipRec, even network mirroring. 

SPEECH ANALYTICS AT THE EDGE

Voicegain platform can offer control, data privacy and security by providing analytics at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

AFFORDABLE PRICING

Voicegain is disruptively priced to analyze 100% of recordings. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.

BOTH AUDIO AND TEXT 
ANALYZED BY AI

Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.

CONTACT CENTER SUPPORT

When used together with Voicegain ASR, Spech Analytics provides deep insight into what happened to a call while in IVR, helping to identify reasons for low IVR containment. 

KEY FEATURES
 

Voicegain Transcribe

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REAL-TIME TRANSCRIPTION
Voicegain Transcribe supports real-time transcription of audio that is streamed to the Voicegain platform using our web APIs. This may be used for captioning live streamed events, or providing instant transcript for lectures, talks, and conference presentations, etc. Additionally, we provide convenient export to multiple formats, including several used for closed captioning.
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OFFLINE TRANSCRIPTION
Voicegain Transcribe also offers transcription of recorded audio at high accuracy and low cost. We include  a Web UI  that makes it very easy to review and correct the transcript in a minimum amount of time. We provide convenient methods to both ingest the audio and to distribute the generated transcript. Use it in your workflow, to provide transcription services, or just to keep notes. 
KEY FEATURES
TIMESTAMP INFORMATION

Voicegain provides a timestamp for each word transcribed. Time data is retained when editing /correcting the transcript and can be included in exported files

TRANSCRIPTION AT THE EDGE

Voicegain platform offers control, data privacy and security by providing transcription at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

CUSTOM VOCABULARY

Voicegain provides the ability to add new words (that may be specific to the client’s domain) to  the language model. 

SUPPORT FOR A VARIETY OF AUDIO INPUTS

We provide multiple ways to submit audio and receive text output that cover most common use cases.

PUNCTUATION

We add capitalization and punctuation automatically using deep learning, so that the output is more intelligible and can be used with minimal editing. 

 

Voicegain Developer APIs

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Voicegain APIs enable developers to embed the entire speech-to-text and speech analytics capabilities of the Voicegain platform into their applications or connected devices. Sample applications could be Voice bots, assistants, IVR, CRM, transcription of customer calls and meetings, or voice control of IoT devices.
WEB
PORTAL

Voicegain customer portal allows users to monitor usage and configure key platform parameters. 

DEPLOY AT THE EDGE OR ON CLOUD

These APIs are accessible both on the Cloud and on the Edge deployment of the platform. 

AFFORDABLE PRICE AT GREAT ACCURACY

Our disruptive pricing enables mass adoption of speech. We have a free tier that can help you get started with your app immediately.

MODERN RESTFUL API

Voicegain APIs are modern RESTful APIs. Documentation is provided in Open API 3.0 format and has been verified to work with code generation tools.

COMPREHENSIVE APIs

We provide a full set of APIs that cover most scenarios. For example we support web-socket streaming, multiple hypothesis for continuous speech recognition

CUSTOM ACOUSTIC MODELS

Voicegain APIs enable developers to train the acoustic model to their specific needs. Training does not require time annotated transcripts.

KEY FEATURES
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