Voicegain ASR
REALTIME SPEECH RECOGNITION FOR BOTS and IVRs
Voicegain ASR is a realtime speech recognition engine for Bots and IVR applications. It supports both large vocabulary recognition and grammars e.g. GRXML. Voicegain ASR can interface with audio using SIP/VoIP, WebRTC, MRCP and web-sockets.
TEST AND OPTIMIZATION TOOLS
Voicegain ASR comes with easy-to-use tools to analyze, tune, test and optimize speech grammars for bots and IVR applications. The tools also allow developers to modify the acoustic models resulting in better recognition performance.
INTERFACE WITH SIP GATEWAYS
Voicegain ASR can interface directly with your SIP Trunk Gateway or your SBC.
DEPLOY AT THE EDGE OR ON CLOUD
The software is available on the Cloud or deployable at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Clients can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
KEY FEATURES
VXML/MRCP SUPPORT
Voicegain ASR can be invoked from VXML Platforms. We support MRCP and GRXML standards.
LICENSING BASED ON USAGE
Voicegain ASR is licensed based on usage. This helps clients avoid significant upfront capital outlays.
LARGE VOCABULARY SUPPORT
Voicegain ASR support large vocabulary recognition. We output multiple recognition alternatives in this mode.
Voicegain Speech Analytics
SPEECH ANALYTICS
Voicegain Speech Analytics is a full featured product for analyzing audio recordings of calls, web meetings, podcasts and more. These recordings get accurately transcribed and analyzed using AI. We inspect both audio and the transcript to extract sentiment plus other metrics and entities. The annotated recordings can accessed using our Web UI or using our APIs.
INGEST AUDIO FROM DIVERSE SOURCES
Voicegain Speech Analytics can ingest audio from diverse sources like files, object storage (e.g. S3), Web APIs, SipRec, even network mirroring.
SPEECH ANALYTICS AT THE EDGE
Voicegain platform can offer control, data privacy and security by providing analytics at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
AFFORDABLE PRICING
Voicegain is disruptively priced to analyze 100% of recordings. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.
BOTH AUDIO AND TEXT
ANALYZED BY AI
Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.
CONTACT CENTER SUPPORT
When used together with Voicegain ASR, Spech Analytics provides deep insight into what happened to a call while in IVR, helping to identify reasons for low IVR containment.
KEY FEATURES
Voicegain Transcribe
REAL-TIME TRANSCRIPTION
Voicegain Transcribe supports real-time transcription of audio that is streamed to the Voicegain platform using our web APIs. This may be used for captioning live streamed events, or providing instant transcript for lectures, talks, and conference presentations, etc. Additionally, we provide convenient export to multiple formats, including several used for closed captioning.
OFFLINE TRANSCRIPTION
Voicegain Transcribe also offers transcription of recorded audio at high accuracy and low cost. We include a Web UI that makes it very easy to review and correct the transcript in a minimum amount of time. We provide convenient methods to both ingest the audio and to distribute the generated transcript. Use it in your workflow, to provide transcription services, or just to keep notes.
KEY FEATURES
TIMESTAMP INFORMATION
Voicegain provides a timestamp for each word transcribed. Time data is retained when editing /correcting the transcript and can be included in exported files
TRANSCRIPTION AT THE EDGE
Voicegain platform offers control, data privacy and security by providing transcription at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
CUSTOM VOCABULARY
Voicegain provides the ability to add new words (that may be specific to the client’s domain) to the language model.
SUPPORT FOR A VARIETY OF AUDIO INPUTS
We provide multiple ways to submit audio and receive text output that cover most common use cases.
PUNCTUATION
We add capitalization and punctuation automatically using deep learning, so that the output is more intelligible and can be used with minimal editing.
Voicegain Developer APIs
Voicegain APIs enable developers to embed the entire speech-to-text and speech analytics capabilities of the Voicegain platform into their applications or connected devices. Sample applications could be Voice bots, assistants, IVR, CRM, transcription of customer calls and meetings, or voice control of IoT devices.
WEB
PORTAL
Voicegain customer portal allows users to monitor usage and configure key platform parameters.
DEPLOY AT THE EDGE OR ON CLOUD
These APIs are accessible both on the Cloud and on the Edge deployment of the platform.
AFFORDABLE PRICE AT GREAT ACCURACY
Our disruptive pricing enables mass adoption of speech. We have a free tier that can help you get started with your app immediately.
MODERN RESTFUL API
Voicegain APIs are modern RESTful APIs. Documentation is provided in Open API 3.0 format and has been verified to work with code generation tools.
COMPREHENSIVE APIs
We provide a full set of APIs that cover most scenarios. For example we support web-socket streaming, multiple hypothesis for continuous speech recognition
CUSTOM ACOUSTIC MODELS
Voicegain APIs enable developers to train the acoustic model to their specific needs. Training does not require time annotated transcripts.