Voicegain IVR

VOICE XML/MRCP SUPPORT

Voicegain IVR can be invoked from any VoiceXML IVR platform using MRCP. We are compatible with platforms like Avaya, Cisco, Aspect, Dialogic. 

DEPLOY AT THE EDGE OR ON CLOUD

The software is available on the Cloud or deployable at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Clients can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

CUSTOM VOCABULARY

Voicegain provides the ability to add new words (that may be specific to the client’s domain) to  the language model. 

LICENSING BASED ON USAGE

Voicegain IVR is licensed based on usage. This helps clients avoid significant upfront capital outlays in licensing ASR ports.

GRXML AND BUILT-IN GRAMMAR SUPPORT

We provide full support for GRXML standards including vendor specific formats like Microsoft and Nuance. We also provide a library of built-in grammars.

Voicegain Call Analytics

 
INGEST AUDIO FROM DIVERSE SOURCES

Voicegain Call Analytics can ingest audio from diverse sources like files, object storage (e.g. S3), Web APIs, SipRec, even network mirroring. 

CALL ANALYTICS AT THE EDGE

Voicegain platform offers control, data privacy and security by providing call analytics at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

AFFORDABLE PRICING

Voicegain prices it's Call Analytics  so that there is really no barrier to analyzing 100% of all calls. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.

BOTH AUDIO AND TEXT 
ANALYZED BY AI

Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.

IVR
INTEGRATION

When used together with Voicegain IVR, Call Analytics provides deep insight into what happened to the call while in IVR, helping to identify reasons for low IVR containment. 

 

Voicegain Transcribe

TIMESTAMP INFORMATION

Voicegain provides a timestamp for each word transcribed. Time data is retained when editing /correcting the transcript and can be included in exported files

TRANSCRIPTION AT THE EDGE

Voicegain platform offers control, data privacy and security by providing transcription at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

CUSTOM VOCABULARY

Voicegain provides the ability to add new words (that may be specific to the client’s domain) to  the language model. 

SUPPORT FOR A VARIETY OF AUDIO INPUTS

We provide multiple ways to submit audio and receive text output that cover most common use cases.

PUNCTUATION

We add capitalization and punctuation automatically using deep learning, so that the output is more intelligible and can be used with minimal editing. 

 

Voicegain Developer APIs

WEB
PORTAL

Voicegain customer portal allows users to monitor usage and configure key platform parameters. 

DEPLOY AT THE EDGE OR ON CLOUD

These APIs are accessible both on the Cloud and on the Edge deployment of the platform. 

AFFORDABLE PRICE AT GREAT ACCURACY

We have priced our APIs very competitively which allows our customers introduce Speech-to-Text where previously cost was the barrier.

MODERN RESTFUL API

Voicegain APIs are modern RESTful APIs. Documentation is provided in Open API 3.0 format and has been verified to work with code generation tools.

COMPREHENSIVE APIs

We provide a comprehensive set of APIs. We go beyond the bare minimum set to provide APIs that have proven valuable in real life applications. For example we support web-socket streaming.

CUSTOM ACOUSTIC MODELS

Voicegain APIs enable developers to train the acoustic model to their specific needs.