Voicegain IVR
VOICE XML/MRCP SUPPORT
Voicegain IVR can be invoked from any VoiceXML IVR platform using MRCP. We are compatible with platforms like Avaya, Cisco, Aspect, Dialogic.
DEPLOY AT THE EDGE OR ON CLOUD
The software is available on the Cloud or deployable at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Clients can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
CUSTOM VOCABULARY
Voicegain provides the ability to add new words (that may be specific to the client’s domain) to the language model.
LICENSING BASED ON USAGE
Voicegain IVR is licensed based on usage. This helps clients avoid significant upfront capital outlays in licensing ASR ports.
GRXML AND BUILT-IN GRAMMAR SUPPORT
We provide full support for GRXML standards including vendor specific formats like Microsoft and Nuance. We also provide a library of built-in grammars.
Voicegain Call Analytics
INGEST AUDIO FROM DIVERSE SOURCES
Voicegain Call Analytics can ingest audio from diverse sources like files, object storage (e.g. S3), Web APIs, SipRec, even network mirroring.
CALL ANALYTICS AT THE EDGE
Voicegain platform offers control, data privacy and security by providing call analytics at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
AFFORDABLE PRICING
Voicegain prices it's Call Analytics so that there is really no barrier to analyzing 100% of all calls. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.
BOTH AUDIO AND TEXT
ANALYZED BY AI
Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.
IVR
INTEGRATION
When used together with Voicegain IVR, Call Analytics provides deep insight into what happened to the call while in IVR, helping to identify reasons for low IVR containment.
Voicegain Transcribe
TIMESTAMP INFORMATION
Voicegain provides a timestamp for each word transcribed. Time data is retained when editing /correcting the transcript and can be included in exported files
TRANSCRIPTION AT THE EDGE
Voicegain platform offers control, data privacy and security by providing transcription at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
CUSTOM VOCABULARY
Voicegain provides the ability to add new words (that may be specific to the client’s domain) to the language model.
SUPPORT FOR A VARIETY OF AUDIO INPUTS
We provide multiple ways to submit audio and receive text output that cover most common use cases.
PUNCTUATION
We add capitalization and punctuation automatically using deep learning, so that the output is more intelligible and can be used with minimal editing.
Voicegain Developer APIs
WEB
PORTAL
Voicegain customer portal allows users to monitor usage and configure key platform parameters.
DEPLOY AT THE EDGE OR ON CLOUD
These APIs are accessible both on the Cloud and on the Edge deployment of the platform.
AFFORDABLE PRICE AT GREAT ACCURACY
We have priced our APIs very competitively which allows our customers introduce Speech-to-Text where previously cost was the barrier.
MODERN RESTFUL API
Voicegain APIs are modern RESTful APIs. Documentation is provided in Open API 3.0 format and has been verified to work with code generation tools.
COMPREHENSIVE APIs
We provide a comprehensive set of APIs. We go beyond the bare minimum set to provide APIs that have proven valuable in real life applications. For example we support web-socket streaming.
CUSTOM ACOUSTIC MODELS
Voicegain APIs enable developers to train the acoustic model to their specific needs.