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Do I need to enter my payment info to get started?
No. By default you start with our basic plan which is free forever. You will never have to enter your credit card if you stay under the monthly usage limits for this basic plan.
Am I locked into a contract?
No. If you are on a monthly plan, you can cancel effective the end of your monthly subscription period. If you have already paid for an annual subscription, you can still cancel and receive a pro-rated amount for Unused Period. Unused Period starts after the end of the current month and extends until the end of the annual term.
Where is my data stored?
By default, your data is securely stored in Google Cloud in North America. Here is a link to our privacy policy. Please contact us if you would like us to save your data in a different region or consider an on-premise/VPC install of Voicegain Transcribe.
How secure is my credit card information?
Voicegain is PCI DSS certified service provider. We use a 3rd Party Payment Processor that is also PCI DSS certified. We have strong safeguards in place to secure your credit card information.
Do you offer payment methods other than credit card?
Yes, Voicegain accepts ACH payments in addition Credit Card. If you would like to receive invoices and pay in arrears, please contact support@voicegain.ai to see if you will qualify.
How quickly can Voicegain process audio?
Currently, we can process batch audio up to 100 times faster than real-time.
Can I purchase additional minutes or storage?
Yes. Please contact us to purchase additional block of minutes or Storage..
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“We selected Voicegain because they are accurate, affordable and easy to use. We deployed the entire platform in our datacenter in under 30 minutes.”
Ray Naeini - Chairman and CEO, Onvisource
“We’re committed to improving learning for millions of students, so we selected Voicegain for its highly accurate and affordable transcription. We have been really happy with the product and its accuracy which has continually improved as they train their models.”
David Casey - Head of Product, Glean
“Voicegain is amazing! They have a great ASR and a modern architecture. But what we really value is their prompt and timely support. We use both their MRCP ASR and STT APIs and they work great “