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Voice AI for Contact Centers

Contact centers run on voice. Voicegain gives you AI agents for routine call types, real-time assist for human agents, and analytics on 100% of calls — deployed in your own cloud, VPC, or datacenter.

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The challenge

Contact centers are being asked to do more with less.

68%

of inbound volume is routine and repetitive — status checks, account questions, simple transactions agents handle today

30-45%

annual frontline agent attrition — every departure walks out with training investment and consistency.

98%

of calls are never reviewed — QA teams sample 1-2%, leaving insight, risk, and coaching opportunities on the table.

Volume spikes, staffing gaps, and rising customer expectations hit at the same time. Legacy IVRs deflect almost nothing, and cloud-only AI vendors can't meet enterprise security requirements. Contact centers need automation that works inside their own infrastructure.

Three paths forward

How Voicegain fits your contact center.

Whether you want a ready-made AI agent on your queues, a platform to build your own, or APIs to embed voice AI into the stack you already run — there's a path that fits.

Path 01 · Fastest

Deploy Casey

A pre-built AI voice agent that takes routine call types end-to-end and hands off warm to your agents when a human is needed.

  • ✓Order status & tracking
  • ✓Appointment scheduling
  • ✓Account & billing questions
  • ✓Identity verification & resets
  • ✓Warm transfer to live agents
Explore Casey →
Path 02 · Flexible

Build on the Platform

Build voice agents around your own call flows, knowledge bases, and CRM — with your LLM, your prompts, and your telephony.

  • ✓Custom call flows & IVR replacement
  • ✓Grounded on your knowledge base
  • ✓Bring your own LLM & prompts
  • ✓Integrate CRM, ticketing & WFM
  • ✓Deploy in your VPC for full data sovereignty
Explore the Platform →
Path 03 · Custom

Start with APIs

Add streaming transcription, real-time speech analytics, and telephony bots to the contact center stack you already operate.

  • ✓Streaming & batch transcription
  • ✓Telephony bot API
  • ✓Real-time speech analytics
  • ✓MRCP for legacy IVR replacement
  • ✓On-prem or air-gapped deployment
Learn more →
←→
Use cases

What contact centers automate with Voicegain.

Tier-1 call deflection

Order status, appointments, account questions — the routine calls that fill your queues, handled end-to-end.

Real-time agent assist

Sub-100ms live transcription feeds guidance and next-best-action to agents while the caller is still talking.

QA on 100% of calls

Score every conversation for compliance, sentiment, and script adherence — not the 1-2% a QA team can sample.

After-hours coverage

Keep answering when the floor is empty. AI agents take the night shift and hand off cleanly in the morning.

Surge capacity

Absorb seasonal peaks and campaign spikes without hiring temps — scale AI concurrency in minutes, not weeks.

Warm transfer & escalation

When a call needs a human, the AI transfers with full context — no repeated questions, no cold handoffs.

Trust & compliance

Security and compliance your customers expect.

HIPAA

Full compliance with healthcare regulations.

SOC 2 Type 2

Audit complete on all 5 criteria of SOC 2.

PCI DSS

Complies with Level-2 v4.0 PCI guidelines.

E2E-Encryption

Secure solutions from call start to finish.

Customer stories

In their words.

“Casey took our order-status and appointment lines end-to-end within a month. Our agents finally spend their time on calls that actually need a human — and CSAT went up, not down.”

[Customer Name]
VP, Contact Center Operations

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“The real unlock was analytics on every call. We went from sampling 2% of conversations to scoring all of them — inside our own VPC, without a single recording leaving our environment.”

[Customer Name]
Head of Customer Experience

Read the full story →

Voice AI under
Your Control

Talk to usTry Voicegain →