• Jacek Jarmulak

VoiceGain Platform Pricing Announced

Updated: Mar 11

[UPDATED: March 11, 2020]



Dallas, TX. Today Voicegain has announced it very competitive pricing for its ASR / IVR platform.


Terminology

To understand how the pricing applies to the various components and services of the Voicegain platform let's define some of the terminology used:

  • Time - the time referenced in pricing is the Audio time, not the processing time. For example, if 1 hour long audio is submitted for off-line transcription and the transcription takes 20 minutes, the customer will be billed for 60 minutes of Speech-to-Text Engine time.

  • For Voicegain IVR product - just the time that the ASR Engine is actively processing user speech - from the barge-in point to SUCCESS/NOMATCH/NOINPUT - is billed.

  • MRCP IVR session (within Voicegain IVR productg: Time billed is from start of the MRCP session to the end of it.

  • Cloud - services provided by VoiceGain in the Cloud - pricing covers both the license and the Voicegain operating cost (hardware, power, bandwidth) of the services

  • Edge - services run on customer provided infrastructure - the price is just the license.

  • Real-Time - more expensive services, requiring immediate acquisition of Speech-to-Text resources (also applies to Semi-Real-Time more accurate model).

  • Off-line - services that get queued for processing. Because of the more efficient use of resources these service benefit from lower pricing

  • Pre-emptible - it is possible to run Real-Time recognition in pre-emptible mode (controlled via API) which gives Real-Time responses and Offline pricing (at the expense of reliability)

  • Standard Model - one of the standard Voicegain Acoustic Models available to all customers

  • User-Trained (Custom) Model - Acoustic Model trained by the Customer. There is no cost to Custom Model Training within Edge deployment as it uses Customer resources; however, use of Custom Models has a higher license fee.



Pricing: Voicegain Cloud


Standard Acoustic Model Speech-to-Text

  • Offline or Preemptible: 1.25 cent per minute

  • Real-TIme OnDemand: 1.50 cent per minute


Custom Model

  • Premium for Custom Model: +0.50 cents per minute

Note: Custom Model is not yet available in the Cloud. When available it will require minimum minutes commitment. Please contact sales@voicegain.ai for more information regarding cloud availability.


MRCP IVR Session Time

MRCP Session Time is counted separate (in addition to the Speech-to-Text Engine time).

  • Cloud: 0.50 cents per minute


Pricing: Voicegain Edge


Standard Acoustic Model Speech-to-Text

  • Offline or Preemptible: 0.75 cent per minute

  • Real-TIme OnDemand: 0.75 cent per minute

Customer is providing the compute resources so the prices for these two categories are the same.


Custom Model

  • Premium for Custom Model: +0.50 cents per minute


MRCP IVR Session Time

MRCP Session Time is counted separate (in addition to the Speech-to-Text Engine time).

  • Edge: 0.25 cents per minute


Notes

Details about how time is counted towards billing, SLA, etc.

  • None of the billing is per port. Voicegain does not license or bill ports - only the time used is billed.

  • If Speech-to-Text is used together with IVR then the Recognizer time is billed on top of MRCP IVR session.

  • Speech-to-Text time accrues at 1 second increments with minimum charge of 1 seconds.

  • MRCP IVR Session time accrues at 1 second increments with minimum session charge of 10 seconds

  • Preemptible SLA are 98.0, otherwise the SLA is 99.5. SLA numbers are computed monthly.

  • Large volume discounts are available. The discounts are larger for customers using Edge deployments.