VoiceGain Platform Pricing Announced

[UPDATED: March 11, 2020]

Dallas, TX. Today Voicegain has announced it very competitive pricing for its ASR / IVR platform.

Terminology

To understand how the pricing applies to the various components and services of the Voicegain platform let's define some of the terminology used:

• Time - the time referenced in pricing is the Audio time, not the processing time. For example, if 1 hour long audio is submitted for off-line transcription and the transcription takes 20 minutes, the customer will be billed for 60 minutes of Speech-to-Text Engine time.

• For Voicegain IVR product - just the time that the ASR Engine is actively processing user speech - from the barge-in point to SUCCESS/NOMATCH/NOINPUT - is billed.

• MRCP IVR session (within Voicegain IVR productg: Time billed is from start of the MRCP session to the end of it.

• Cloud - services provided by VoiceGain in the Cloud - pricing covers both the license and the Voicegain operating cost (hardware, power, bandwidth) of the services

• Edge - services run on customer provided infrastructure - the price is just the license.

• Real-Time - more expensive services, requiring immediate acquisition of Speech-to-Text resources (also applies to Semi-Real-Time more accurate model).

• Off-line - services that get queued for processing. Because of the more efficient use of resources these service benefit from lower pricing

• Pre-emptible - it is possible to run Real-Time recognition in pre-emptible mode (controlled via API) which gives Real-Time responses and Offline pricing (at the expense of reliability)

• Standard Model - one of the standard Voicegain Acoustic Models available to all customers

• User-Trained (Custom) Model - Acoustic Model trained by the Customer. There is no cost to Custom Model Training within Edge deployment as it uses Customer resources; however, use of Custom Models has a higher license fee.

Pricing: Voicegain Cloud

Standard Acoustic Model Speech-to-Text

• Offline or Preemptible: 1.25 cent per minute

• Real-TIme OnDemand: 1.50 cent per minute

Custom Model

• Premium for Custom Model: +0.50 cents per minute

Note: Custom Model is not yet available in the Cloud. When available it will require minimum minutes commitment. Please contact sales@voicegain.ai for more information regarding cloud availability.

MRCP IVR Session Time

MRCP Session Time is counted separate (in addition to the Speech-to-Text Engine time).

• Cloud: 0.50 cents per minute

Pricing: Voicegain Edge

Standard Acoustic Model Speech-to-Text

• Offline or Preemptible: 0.75 cent per minute

• Real-TIme OnDemand: 0.75 cent per minute

Customer is providing the compute resources so the prices for these two categories are the same.

Custom Model

• Premium for Custom Model: +0.50 cents per minute

MRCP IVR Session Time

MRCP Session Time is counted separate (in addition to the Speech-to-Text Engine time).

• Edge: 0.25 cents per minute

Notes

Details about how time is counted towards billing, SLA, etc.

• None of the billing is per port. Voicegain does not license or bill ports - only the time used is billed.

• If Speech-to-Text is used together with IVR then the Recognizer time is billed on top of MRCP IVR session.

• Speech-to-Text time accrues at 1 second increments with minimum charge of 1 seconds.

• MRCP IVR Session time accrues at 1 second increments with minimum session charge of 10 seconds

• Preemptible SLA are 98.0, otherwise the SLA is 99.5. SLA numbers are computed monthly.

• Large volume discounts are available. The discounts are larger for customers using Edge deployments.