VoiceGain Platform Pricing Announced

Updated: Oct 21, 2020

[UPDATED: October 20, 2020] [UPDATED: July 12, 2020]

[UPDATED: June 26, 2020]

[UPDATED: June 15, 2020]

[UPDATED: March 11, 2020]

Dallas, TX. Today Voicegain has announced it very competitive pricing for its ASR / IVR platform.

Terminology

To understand how the pricing applies to the various components and services of the Voicegain platform let's define some of the terminology used:

Time - the time referenced in pricing is the Audio time, not the processing time. For example, if 1 hour long audio is submitted for off-line transcription and the transcription takes 20 minutes, the customer will be billed for 60 minutes of Speech-to-Text Engine time.
Session time - this may be one of the following types of sessions: SIP/RTP. WebRTC, MRCP, Programmable IVR, real-time streaming (websocket, gRPC). During such session multiple recognition events may occur which will be billed separately from the underlying session. -- Time billed is from start of the session to the end of it.
Cloud - services provided by Voicegain in the Cloud - pricing covers both the license and the Voicegain operating cost (hardware, power, bandwidth) of the services
Edge - services run on customer provided infrastructure - the price is just the license.
Premium Model - the default Voicegain Acoustic Model available to all customers - for accuracy see the blog post.
Standard Model - less accurate (by about 2-3% WER) but less expensive Voicegain Acoustic Models - please contact us if you would like to use this model.
User-Trained (Custom) Model - Acoustic Model trained by the Customer. There is no extra cost to Custom Model Training however when used on Cloud it requires use commitments.

Details about how time is counted towards billing, SLA, etc.

None of the billing is per port. Voicegain does not license or bill ports - only the time used is billed.
If Speech-to-Text is used together with IVR then the Recognizer time is billed on top of IVR session.
Speech-to-Text time accrues at 1 second increments with minimum charge of 1 seconds.
MRCP, SIP, WebRTC and Programmable IVR Session Time accrues at 1 second increments with minimum session charge of 10 seconds
gRPC and Websocket Streaming Session Time accrues at 1 second increments with minimum session charge of 10 seconds
SLA details are available here.
Large volume discounts are available. The discounts are even larger for customers using Edge deployments.