INGEST AUDIO FROM DIVERSE SOURCES
Voicegain Speech Analytics can ingest audio from diverse sources like files, object storage (e.g S3), Web APIs, SipRec, even network mirroring.
SPEECH ANALYTICS AT THE EDGE
Voicegain can offer control, data privacy and security by providing transcription at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
Voicegain is disruptively priced to analyze 100% of recordings. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.
BOTH AUDIO AND TEXT
ANALYZED BY AI
Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.
CONTACT CENTER SUPPORT
When used together with Voicegain ASR, Spech Analytics provides deep insight into what happened to a call while in IVR, helping to identify reasons for low IVR containment.