SPEECH ANALYTICS API
Voicegain Speech Analytics API allows developers to analyze audio recordings of calls, meetings and conversations. These recordings get accurately transcribed and analyzed using NLU. We analyze both audio and the text to extract sentiment, named entities and other metrics. The annotated recordings can accessed using our APIs. We also provide a reference Web UI that can be customized by clients for their use-case.
INGEST AUDIO FROM DIVERSE SOURCES
Voicegain Speech Analytics integrates with audio from diverse sources like Object storage (e.g S3), CCaaS Systems, SIPREC, Media Streams, etc
SPEECH ANALYTICS AT THE EDGE
Voicegain can offer control, data privacy and security by providing analytics at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
Voicegain is disruptively priced to make Speech Analytics affordable to a business of any size. Cloud pricing is purely based on usage, no per-user licensing costs.
GET SENTIMENT, INTENT, NAMED ENTITIES
Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.
Use with Voicegain Speech-to-Text APIs during the IVR and live agent interaction to enhance automation with Voice Bots