INGEST AUDIO FROM DIVERSE SOURCES

Voicegain Speech Analytics can ingest audio from diverse sources like files, object storage (e.g S3), Web APIs, SipRec, even network mirroring. 

SPEECH ANALYTICS AT THE EDGE

Voicegain can offer control, data privacy and security by providing transcription at the Edge (i.e. on client’s infrastructure).

CUSTOM ACOUSTIC MODELS

Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.

AFFORDABLE PRICING

Voicegain is disruptively priced to analyze 100% of recordings. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.

BOTH AUDIO AND TEXT 
ANALYZED BY AI

Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.

CONTACT CENTER SUPPORT

When used together with Voicegain ASR, Spech Analytics provides deep insight into what happened to a call while in IVR, helping to identify reasons for low IVR containment. 

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