SPEECH ANALYTICS API
Voicegain Speech Analytics API allows developers to analyze audio recordings of calls, web meetings, podcasts and more. These recordings get accurately transcribed and analyzed using AI. We inspect both audio and the transcript to extract sentiment plus other metrics and entities. The annotated recordings can accessed using our APIs. We also provide a reference Web UI that can be customized by clients.
INGEST AUDIO FROM DIVERSE SOURCES
Voicegain Speech Analytics can ingest audio from diverse sources like files, object storage (e.g S3), Web APIs, SipRec, even network mirroring.
SPEECH ANALYTICS AT THE EDGE
Voicegain can offer control, data privacy and security by providing analytics at the Edge (i.e. on client’s infrastructure).
CUSTOM ACOUSTIC MODELS
Voicegain can train the acoustic model to include utterances related to industry jargon, Speaker style and accents, etc.
Voicegain is disruptively priced to analyze 100% of recordings. Why sample, when you can know it all.
Pricing is based on usage, so there are no fixed costs.
BOTH AUDIO AND TEXT
ANALYZED BY AI
Our AI algorithms are applied both to call audio and the transcript in order to extract features like sentiment throughout the call, relevant entities, etc.
Use with Voicegain Speech-to-Text APIs during the IVR and live agent interaction to enhance automation with Voice Bots